James Benjamin Jackson, III, MD

I checked in for my appt with Precious - Parkridge ortho office foot/ankle. She was efficient, but never made eye contact - was focused on her computer screen. This was repeated with other patients who checked in, as I sat in the waiting area for several minutes. I work in health care, too, and I know how busy we are. But at least brief acknowledgement by looking up from your screen really helps someone feel welcome and comfortable.

All is good

My visit was flawless

Everything was perfect just the way it is

None, keep it up ?

Waited an hour in exam room. Work on scheduling enough time for physicians to see patients and respect patients' time

I would have liked more information about what to anticipate as far as the pain was concerned. A little bit better bedside manner, but other than that, it was fine.

Yes, the wait was kind of long. It said that I had to be there at 2 and it looks like it was almost 3 o'clock before I was seen and no one told me what was going on, so I got a little anxious.

Had to rebook this appointment from the original time because of a nearly one hour wait time on the original appointment

Was very impressed, felt that I was getting the medical help I've been needing for a while Very informative and listened to the information I was giving about my foot

Can't think of a thing... the care I received was excellent!

I have had a great experience! My recovery is going well , I would highly recommend Dr Jackson and his staff

Nothing. Excellent care as always.

I was seen about 40 minutes after my appt time. Trying to stay as close to appt times as possible is appreciated, but I know the schedule is packed.

My visit was wonderful.

Amazing staff and doctors

I can't think of anything now. I have had way more procedure and services with PRISMA than I care to admit. The care is quality and consistent. I hear negative feedback and I don't know how it is possible. I am grateful for you and in double digit year have had only one negative event at PRISMA. Keep up the great work.

Everything was awesome. I had the most trust in the team that took care of me and I would recommend them to anyone hands down.

The last two times I have been I have spent an hour and a half in the office that is too long

I need not offer any suggestions

No. Everything was fine. If anything, it's more so of things that could be implemented into the MyChart app and Prisma Health website for certain treatments; i mean things such as short videos on the best ways to prop up your leg while in bed vs chair, or mobility options when it comes to using the bathroom (toilet, shower) using crutches, a walker or knee short). This isn't a major problem as one can find these things in places such as YouTube, Reddit or Facebook groups, but it would be pretty nice if Prisma Health had it's own YouTube channel or social media with dedicated stuff like this.

Dr Jackson and staff were great

We have no issues that weren't addressed by Dr. Jackson or his staff. They were professional, knowledgeable, and respectful. We are thrilled that he will be doing my husband's surgery.

Call backs in a more timely fashion

Appointments be on time.

Have bigger rooms for patients that are in a wheelchair with NWB status. The room was very small

I was treated with the utmost respect

Everything was very good

Amazing staff and doctor

We called ahead to be sure they had the progress report from the PT. We called our PT to refax a few days before appointment. Day of appointment, no report. Called PT from office at appointment. They refaxed again to a different number. Still no report for Dr Jackson during our eval appointment!!! Apparently, the fax goes into a main prisms bank and has to be " hand" separated into doctors que?!!! Then the fax the day of didn't come through because fax in Parkridge office was " out of ink" !!!! So we don't know if the information in the PT eval would have affected our new continued PT orders from Dr Jackson. Very aggravating and a system that needs updated and streamlined. A fax shouldn't take more than a week to get to the doctor!!! Then the office fax being out of ink is simply poor management . Information is key to treatment !! Then our script wasn't sent to CVS. So we sent Mychart messages and waited until the next day for order to be sent. Apparently the Rx had not been forwarded to be signed. The office called the next day and apologized. They were very nice and we appreciated them being up front! The staff is great! Just disappointed in the prisma fax pool as obviously they need more resources to get important faxes distributed!!

All perfect as it is!

The attending physician/doctor appeared to be impersonal while reviewing history before appointment with primary physician

I was very satisfied with my visit.

Great patient care

Everything was great!

Everyone was great

I felt the support was appropriate and I definitely trusted the friendly and professional care given to me from check in, to getting to the room, the wonderful X-ray personnel;, and then when Dr Jackson arrived, he was most cordial and professional. He went over my feet and ankles with care, examining both all over and explained things. I was very pleased with his approach and how he interacted with me. Kudos to all!

I waited an hour to see the doctor. I was in the waiting room for 40 minutes after my appointment time. It would have been nice for someone to acknowledge how long I had been waiting and give me an update on the wait time.

Both of my visits at this office have been great. Everybody was courteous, friendly, forthcoming with any information they thought would help me. I have absolutely no complaints whatsoever with anyone I dealt with. After reading my resurface papers I do have some questions and will be getting in touch with the office. Thank you for this opportunity.

Nothing. Everything was efficient and satisfactory.

I was very pleased with everything.

Amazing doctor and staff

I messaged through the portal about a concern with my toe and its position today. I never heard anything back. My toe sticks up above the others now and I'm afraid it's going to remain that way. It looks ridiculous.

Can't think of a thing everyone was so professional

I am completely satisfied with my visit and feel confident in Dr. Jackson's appraisal of my condition.

Excellent care! No suggestions for improvement!

I love my care I received from the team. I had been in extreme pain for so long. I will always remember Dr. Jackson words when he said , what we have here, and proceeded to tell me what and how to fix my injury. That's just what he did. I am forever grateful for what DR. Jackson did for me. Trusted completely!! Thank you!

To document patient complaints rather it's is injury itself or not

In seeing Dr. Jackson today, everything went very well. It is always a pleasure during these visits. Dr. Jackson is always very empathetic and through during the time he spends with me. He helps reassure me as he listens and advises me about what my concerns are. The staff is very polite and very helpful if needed. I leave very reassured, heard and with the confidence all my concerns were addressed appropriately. There is nothing more Dr. Jackson or his staff can do that hasn't been addressed during my visit. Thank you.

Very awesome staff

Both Dr. Jackson and the Reaident Doc was professional, courteous kind and displayed a genuine concern for me and the pain I have been experiencing. Dr. Jackson is also very thorough and wasn't anxious to immediately pull out a needle for i.jections or recommend surgery without being certain of the diagnosis.

Everyone was caring and performed professionally in repairing my knee and rehabbing it. I'm in awe as to how well I was treated and helped in my recovery.

Thank you so much. Excellent service. I do appreciate all the time given to me. So thank you to all of you. Bye-bye now.

N/A everything was perfect

It is always a pleasure and a positive experience seeing Dr. Jackson. He enters the room with a smile on his face. He greets me with a handshake and makes me feel like he is happy to see me. He is attentive during the visit. I truly appreciate having such a great provider!!!

i am always well cared for when i enter this facility. i cannot think of anything else that could improve my experience

Everything as great!!

I have been very pleased with my care under Dr. Ben Jackson.

Dr.Jackson and the medical staff are very nice and professional. I don't have suggestions for improvement.

All met my expectations

I feel completely safe in Dr. Jackson's care.

You guys did great

Not a thing. I was very impressed with my ortho team. Very respectful and considerate of my situation.

Excellent visit. Dr. Jackson pleasant and professional as always. The two interns very nice, too. Good to see James there, he was the one that put my casts on me 2022-2023. Nice to see everybody. Keep up the good work!! Thank you!!!

The office, staff, intern and Dr. Jackson were amazing. The office was clean and organized. The staff were very friendly. The nurse and x-ray lady were very nice and professional. Dr. Jackson was welcoming and very straightforward. I will definitely recommend the practice! Keep up the great work!

Everything was great

I was very pleased with my care. I wouldn't change anything.

Was well taken care of!

No suggestions. I was very impressed with Dr. Jackson, his resident and the nursing staff. Thank you for such great care.

Explaining after surgery care vs. just handing me a piece of paper. Felt like surgeon was in a big hurry.

Nothing. Everything is excellent

I am very pleased with the treatment I received. Dr Jackson is amazing.

No way Everyone and everything was perfect

I was completely satisfied with Dr. Jackson and his staff. Well done!

Very pleased with PRISMA always. I was especially impressed by Dr James Jackson today. He was attentive, competent, professional, and provided a precise diagnosis as well as descriptive information about treatment. He was courteous and empathetic with a hint of humor. Great visit.

No way, everything and everyone was on point.

I can't think of anything. Everyone was super-nice and efficient. I felt like I was going to be taken care of.

Over a 45 minute wait to be seen.

I was extremely satisfied with my care . Dr. And staff were very attentive to my needs and I finally got much deserved answers about my injury. Dr. expressed empathy for how much I had been through and was concerned with making it better, I appreciated that. Thanks

Dr. Jackson and his staff are perfect beyond reproach.

All is great with Dr. Jackson - very knowledgeable and excellent care!

I am happy !

Everyone in the office was friendly and professional. I felt rushed by Dr. Jackson. I know he is very busy but he talked way too fast and used very technical terms while examining me. I do not doubt his tremendous knowledge and know he is extremely qualified in his specialty and in the medical profession. He did explain everything perfectly, but he was speaking so fast that I felt rushed at the appointment.

Y'all did a fantastic job, from the girl on the phone that helped with appointment to the front desk. All the Doctors were great, the x-ray people, the nurses and the nurse that wrapped my toe and showed my wife how to take care of my toe. Everyone was awesome and I don't usually have great visits to Doctors that I see, y'all were the best and thanks to everyone ??

I think it professional as it is

This was my first visit with Doctor Jackson. I was very impressed with him. He took the time to explain every thing to me about my foot problems.

All was well done!!

Impossible task or request for you ... move office closer to entrance ... it's a long haul from parking lot to back of the building ... especially when not very mobile

Everyone at this office and hospital are just great. Everyone is very professional at Prisma.

Great experience Have no suggestions other than to use the sanitizer when coming into my treatment room.

Everything was 100 plus great friendly atmosphere.

Dr Jackson informed me that he was going to prescribe me a prescription for an anti-inflammatory - my pharmacist usually notifies me via text when my prescription is ready. I have heard nothing. I'm not sure if the prescription was called in or my pharmacy has failed to fail.

Staff and medical professionals were very courteous. Dr Jackson as always was exceptionally wonderful.

Do not know of any way that you could have provided better care.

No way. Dr. Jackson and his staff are always very friendly and respectful.

More wait time than usually but happy to get appointment & it was done well. Everyone was very friendly & courteous.

Everything went very smoothly

All was great!

The nurse taking out my stitches was amazing. I was nervous and she kept me talking to take my mind off of it and was extra careful. The nurse putting my cast on was equally as wonderful. As always Dr Jackson was amazing. He explained everything so I could understand it and told me what to expect going forward. Everyone in this practice is awesome!

I felt that Prisma was very good to me. They were very knowledgeable, very respectful, and I really felt like that maybe my foot would be feeling better and that Dr. Jackson could help me. I really liked the doctor and all of the staff and nurses were wonderful. Thank you, Prisma.