Rachel Leigh Vizcaya, PA

I arrived at the appointment 20 minutes early (7:20am) because I had a 7:40am time. I was checked in, updated my insurance and then had a seat to wait for my appointment. At 7:45 am the front desk person comes over and gives me a tablet to fill out a questionnaire. From about 7:30 to 7:45 he was engaged with his coworker talking, laughing, etc. I am sure that you our system lets him know that a questionnaire is required before a patient can be seen so why did he wait so long to give it to me. He caused me to be late for my appointment time, which caused me to be late for work, which causes me to lose money that I use to pay you to reward you for causing me to be late and lose money. I know that he was supposed to give me the questionnaire because when I asked the nurse why it took so long for me to get back there, she told me I can't be seen without the questionnaire being completed. She said she emailed the front desk to remind them to have it filled out. So basically, I get there early as you request because I have changes to my information, and your team in the front desk area makes me late, makes try e doctor lose time, and costs me money because I am late for work. I would love to discuss this further, so please contact me.

Very good

Hire more people like Rachel!

There isn't a way to improve it, it's perfect.

There was nothing else to do. Everything was excellent. Excellent. Extraordinary. Thank you. Rachel's the best.

All was great

It was my first visit and I was completely satisfied how good organized everything was and friendliness. I feel I'm in good hands.

Nothing. Rachel is amazing

Nothing it was Totally Awesome...I Love Mrs Rachel and her Staff..And everyone else in there is So nice and very Welcoming,.I'm so glad Human referred me to this Family Doctor Rachel ?? And Thank You Humana and Thank You and the Staff at Prisma Health Care...Especially Mrs Rachel ..Love You. Happy New Year

Nothing more to do i have always had great experiences with Dr Vizcaya

Overall, it is good with support, trust, and respect.

N/a. Rachel and her nurse were perfect.

Nothing to improve - great experience

There isn't a way to improve. I received outstanding care. Rachel knows my daughter and I and she is a world class provider.

You doing a great job I don't see nothing wrong

Dr Rachel was awesome

My visit went smoothly and everyone was very helpful. Thanks.

Continue being profesional!

All was great

Everything went well

You always take very good care of me.

Everything was great!

Don't think there's much more they could've done

Not ignore people waiting for lab work and leave them ignored for 20 minutes

The front desk people were a little unprofessional. They had food out, didn't greet us as soon as we walked in, and were all talking amongst themselves. I had to make the first move to get checked in. I feel as you walked in to the facility you should automatically be greeted. Customer service goes a long way.

Everyone was terrific...

I have not been in a place like this. Everyone was helpful and asked if I was alright with everything they were doing and Everyone was kind and seemed to enjoy their job. Rachel was very knowledgeable and had a very caring manner. I feel so lucky to have found this prisma group. Thanks To All

No, there's nothing. I just wanted to say how wonderful your staff is and your doctor and from the very front to the very end. Appreciate you guys. Thank you.

There isn't anything else that could have been done. Rachel is great and i knew i made the right chaoice by the way she interacted with my daughter. I knew she was the right provider for my family and i feel extremely lucky to have her.

I would say everything was as good as it gets

Nothing everybody was very respectful

all of you did a great job

Service and staff were perfect in every way!

I don't think there was anything else to be done. We are new to the area so it was an initial checkup. The nurse was nice and provider was great. We had a great experience.

They were great. Couldn't have asked for more.